Privacy Policy

    Effective Date: March 25, 2025

     At Commonwealth House Assisted Living (“we,” “us,” or “our”), we are committed to safeguarding your privacy and maintaining the confidentiality of your information. This Privacy Policy and Terms & Conditions outline how we collect, use, and share personal information and govern the use of our website and services. By using our services or accessing our website, you agree to the collection and use of information in accordance with this policy. 

    Information We Collect 

    A. Personal Information We Collect: We collect personal and service-related information from users when they interact with our website, services, or SMS communications. This includes: 

    ● For SMS subscribers: Phone numbers and SMS opt-ins. 

    ● For general users: Name, email address, phone number, service information, payment information, and usage data.

     B. How We Collect Information: Information is collected when you sign up for our services, subscribe to SMS messages, fill out forms on our website, or interact with us via customer service. SMS consent is obtained via opt-in messages when you subscribe to receive text communications. Service-related information is collected through forms, consultations, or when you provide it to us during service delivery. 

    How We Use and Share Your Information 

    A. Use of Information: We use the information we collect for the following purposes: 

    ● To provide, maintain, and improve our services. 

    ● To communicate with you, including via SMS for service updates, appointment reminders, and customer support (if you opt in). 

    ● To process transactions and handle customer inquiries. 

    ● To analyze usage data to improve website functionality and services.

    B. Sharing Information: We are committed to safeguarding your personal information. Your personal information is never shared without your consent, except as required by law or for essential services. We do not share your personal information with third parties for marketing purposes. We may share your information with trusted service providers and vendors to complete transactions, facilitate SMS communications, and provide necessary services. 

    HIPAA Compliance 

    As a healthcare provider, we are required to comply with the Health Insurance Portability and Accountability Act (HIPAA). We take appropriate steps to safeguard your Protected Health Information (PHI). All personal health information, including but not limited to any medical conditions, treatment plans, and resident care information, is maintained confidentially and securely, in compliance with HIPAA regulations. Your PHI will only be disclosed as required by law or as needed to provide care and services to you, and we will take all necessary measures to protect your privacy and confidentiality. 

    SMS Communications 

    A. SMS Opt-In: By opting in to receive SMS messages from Commonwealth House Assisted Living, you consent to receive service-related communications, which may include: 

    ● Updates on residents’ well-being, activity reminders, and appointment notifications. 

    ● Emergency alerts, staff notifications, and other critical information. 

    ● Daily schedules, and reminders for visits or scheduled activities. 

    ● General updates on resident care and facility operations. 

    We do not use SMS for marketing purposes. You can opt out at any time by replying STOP to any message or texting HELP for support. Message and data rates may apply. 

    B. SMS Disclosures: You may also receive important service-related messages such as reminders for upcoming appointments or activities, resident well-being updates, and alerts for any critical situations or changes within the facility. 

    ● Opt-out instructions: Reply STOP to opt out; reply HELP for support. 

    C. HELP Message: If you text HELP, you will receive the following message: “Thank you for contacting Commonwealth House Assisted Living. You can find help online at www.commonwealthhouseri.com.” 

    D. STOP Message: If you text STOP, you will receive the following cconfirmation message: “You will no longer receive messages from Commonwealth House Assisted Living. To opt back in at any time, reply START.” 

    How We Protect Your Information 

    We employ reasonable measures to safeguard your personal information, including technical, physical, and administrative safeguards to prevent unauthorized access, alteration, or destruction of data. 

    Third-Party Links 

    Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies. 

    Your Privacy Rights (CCPA, GDPR, and Other Laws) 

    CCPA (California Consumer Privacy Act): If you are a California resident, you have the right to request access to and deletion of personal information we have collected about you. You may also opt out of the sale of your personal information (if applicable). To request access or deletion, please contact us at [Insert Contact Information]. 

    GDPR (General Data Protection Regulation): If you are located in the European Union, you have the right to access, rectify, erase, or restrict processing of your personal data. You may also request a copy of your data in a portable format. For more information on your rights under GDPR, please contact us at [Insert Contact Information].

    Changes to This Privacy Policy 

    We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the “Effective Date” will be updated accordingly. We encourage you to review this policy periodically for any updates. 

    Contact Us 

    If you have any questions about this Privacy Policy, our SMS communications, HIPAA compliance, or how we handle your information, please contact us at: 

    Commonwealth House Assisted Living 655 Commonwealth Ave Warwick, RI 02886 401.298.6986